Complaint

If you are not happy with the quality of our service and you would like to complain, we would be grateful if you could initially address your concerns with the solicitor dealing with your case, who will do their best to resolve any issues or concerns you may have.

If the issues and concerns are still unresolved, you may make a formal complaint to our Complaints Officer, Mr Jan St Paul by email: admin@stpaulsolicitors.com or by post at St Paul Solicitors, 52-53 The Mall, Ealing W5 3TA.

On receipt of your complaint, we will respond to you within three (3) working days acknowledging your complaint and enclosing our complaint procedure.

Making a complaint will not affect how we deal with your case.

We will consider your complaint in detail, investigate the matter, and respond to you within 14 days as to the result of our investigation or confirm that further enquires need to be undertaken, detailing the nature of the further enquires and a date by which we will respond to you further.

We will consider your complaint carefully and promptly.

If our service to you is found to be below standard, we will discuss ways in which we can make things better.

If the complaint is not resolved to your satisfaction, you have a right to have any such complaint dealt with by the Legal Ombudsman. Any complaint to the Ombudsman should be made within six (6) years of the issue arising or three (3) years from when you found out about the issue; and no later than one (1) year after your complaint has been determined by ourselves.

The Legal Ombudsman can be contacted on 0300 555 0333 or at P.O. Box 6806, Wolverhampton, WV1 9WJ or via email at enquiries@legalombudsman.org.uk. Further information can be found on http://www.legalombudsman.org.uk.