0203 004 2221
0203 004 2221

PRIVACY NOTICE

St Paul Solicitors take data privacy seriously.

This statement explains how we may collect and process information about

  • Visitors to our website
  • People who use our services eg clients
  • Job applicants and current employees

  1. SUBMITTING YOUR CONTACT DETAILS

    2. On various occasions, including through forms on our website, we invite or request you to submit your contact details and other information about yourself or your organisation, or to send us emails which will of course identify you.

  2. HOW WE WILL USE THIS INFORMATION

    3. In each case, the purpose for which you give us information is clear. We will not use your information for purposes which are not clear when you provide your details, and will not disclose it outside our colleagues, except to service providers acting on our behalf or in other very limited circumstances, for example, with your agreement or where we are legally obliged to do so.


  3. IF YOU DO NOT WANT TO RECEIVE INFORMATION FROM US

    4. If we propose to use your details to send you information from St Paul Solicitors about legal developments which we believe may be of interest to you (other than information you have specially requested) we give you an opportunity to tell us that you do not wish to receive such information or if you do wish to receive such information by emailing us at admin@stpaulsolicitors.com.

    Further, you can let us know your preferences by sending us an email to the same above email address.


  4. SECURITY

    5. We have robust information security management systems in place to protect your personal information.

  5. ANTI MONEY LAUNDERING POLICIES AND PROCEDURES

    6. Our anti-money laundering (AML) polices are generally based on the highest standards that are required. The Firm conducts client due diligence enquires on each new client and persons connected with them and conducts ongoing monitoring of existing clients. These enquires are based on the FATF Recommendations, and the EU Forth Money Laundering Directive.

    Where necessary for these purposes, we seek relevant information from third party data suppliers. Where individuals have supplied personal data for this purpose we will only use it for that purpose and will keep it only as long as the relevant AML and data protection legislation requires.

    The firm also has internal procedures to ensure that any suspicious of money laundering are reported to the appropriate authorities where there is an obligation to do so. Lawyers and other relevant staff are provided with training on these issues.

    If you have any questions about our privacy policies, want to exercise your right to see a copy of the information that we hold about you, or think that information we hold about you may need to be corrected, want to delete all or any part of it or to object to the processing on legitimate grounds, please contact us with enquiry topic “Data Privacy”

    If you are dissatisfied with the action or response to informal approaches and wish to make a formal complaint then you should write to the Mr Jan St Paul – either by post to – St Paul Solicitors, 71 Uxbridge Road, Ealing W5 5SL, email at admin@stpaulsolicitors.com.

    All complaints are dealt with thoroughly with a view to early resolution.

    We aim to resolve any formal complaint within eight weeks of it being brought to our attention. Some complaints may be resolved sooner where the issues are straightforward. We will be objective and transparent in investigating your complaint without discrimination or prejudice.

    Where we are wrong we will explain where we think we went wrong and take immediate steps to rectify any mistake which may include an apology, transfer of the case, compensation, or any other appropriate step.

    If our complaints handling is unsatisfactory then within six months of the date we inform you of our final decision on resolving a formal complaint you have a right to complain to the Legal Ombudsman who may require us to take other action. You also have a separate right within twelve months of the original matter giving you cause for complaint to complain to the ombudsman.

    You may complain directly to the Legal Ombudsman in writing or by telephone. Further information is available from the Ombudsman’s website at www.legalombudsman.org.uk or at Legal Ombudsman PO Box 6806, Wolverhampton WV1 9WJ. Telephone 0300 555 333 enquiries@legalombudsman.org.uk. Complaints about services received from a barrister may also be made to the Legal Ombudsman.

COMPLIANCE OFFICER

The Compliance Officer for Legal Practice at this Firm is Jan St Paul.